Privacy Policy

1. Introduction

geniustechsupportagent.online operates an AI-powered technical support platform. In providing these Services, we collect and process certain information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your choices regarding your information.

2. Information We Collect

We collect various types of information in connection with the Services, including:

Information You Provide Directly:

• Account Information: When you create an account, we collect information such as your name, email address, and password.
• User Input (Queries and Interactions): The text, questions, commands, and any other data you input into our AI tech support agent, including follow-up questions and responses. This is crucial for the AI to understand and respond to your requests.
• Feedback: Any feedback, suggestions, or comments you provide about the Services.
• Communication Data: If you contact us for support or other inquiries, we collect the content of your communications.

Information Collected Automatically:

• Usage Data: We collect information about your interactions with the Services, such as the pages or features you access, the time and date of your visit, the duration of your sessions, and your interactions with the AI agent (e.g., number of queries, types of queries).
• Device and Log Information: We collect information about the device and browser you use to access our Services, including IP address, browser type, operating system, unique device identifiers, and crash data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Services and hold certain information. These are used for website functionality, analytics, and improving your user experience. You can manage your cookie preferences through your browser settings.

Information Generated by the AI:

• AI Output: The responses, suggestions, or content generated by our AI agent based on your User Input. While this is primarily for your use, it may be used by us to improve the AI model (as detailed below).

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain the Services:

To deliver the AI tech support agent functionality, process your queries, and provide accurate and relevant responses.

To Improve and Develop Our Services:

• AI Model Training: Your User Input and the corresponding AI Output may be used to train and improve the accuracy, relevance, and overall performance of our AI models. This process often involves anonymization or aggregation of data where possible.
• Product Improvement: To understand how users interact with the Services, identify areas for improvement, and develop new features.
• Research and Analytics: To perform research and analysis to better understand user behavior and preferences.

To Personalize Your Experience:

To tailor the Services and AI responses to your preferences and past interactions (where applicable and with appropriate safeguards).

To Communicate with You:

To send you service-related announcements, updates, security alerts, and support messages.

For Security and Fraud Prevention:

To detect, prevent, and address technical issues, security incidents, and fraudulent activities.

To Comply with Legal Obligations:

To meet our legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analytics, infrastructure services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information for any other purpose with your explicit consent.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you. This data may be used for research, analytics, or marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it. User Input and AI Output used for model training may be retained for longer periods in an aggregated or anonymized form to ensure the continuous improvement of our AI.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
• Right to Object to Processing: You may object to the processing of your personal information under certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

7. Security of Your Information

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. International Data Transfers

If you are accessing our Services from outside Canada & The United States, please be aware that your information may be transferred to, stored, and processed in Canada & The United States or other countries where our service providers are located. These countries may have data protection laws different from those in your jurisdiction. By using our Services, you consent to such transfers. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at geniustechsupportagent@gmail.com.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.