Terms of Service

1. Introduction

geniustechsupportagent.online (hereinafter referred to as "we", "us", or "our") operates an online platform that provides AI-powered technical support services ("Services"). Our AI agent is designed to assist users with common technical inquiries, troubleshooting, and provide information related to various IT topics.

2. Acceptance of Terms

By creating an account, accessing, or using any part of our Services, you signify your irrevocable acceptance of these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.

3. Services Provided

Our Services include, but are not limited to:

• Providing responses to technical queries using an AI language model.
• Offering troubleshooting steps for common IT issues.
• Delivering information and resources on various technology topics.
• Facilitating user interaction with our AI tech support agent.

You acknowledge that the AI is an automated system and its responses are generated based on its training data and algorithms. While we strive for accuracy, we do not guarantee the completeness, accuracy, or reliability of any information or advice provided by the AI agent. The Services are for informational purposes only and should not be considered a substitute for professional technical advice or diagnosis.

4. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or interacting with the AI agent.
• Use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by any third party.
• Not to upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Maintain the confidentiality of your account login information and be responsible for all activities that occur under your account.
• Understand and accept the limitations of AI-generated responses, as described in Section 3.
• Exercise your own judgment and discretion when acting upon information or advice provided by the AI agent.
• Not to input any sensitive personal identifiable information (SPII), confidential company data, or classified information into the AI agent unless explicitly requested and secured by our platform.

5. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Misuse of Services: Attempting to disrupt, degrade, or interfere with the functionality of the website or Services.
• Automated Access: Using any automated system, including "robots," "spiders," or "offline readers," to access the Services in a manner that sends more request messages to our servers than a human can reasonably produce in the same period by using a conventional online web browser.
• Data Exploitation: Collecting or harvesting any personally identifiable information from the Services.
• Security Breaches: Attempting to circumvent or disable any security or technological features of the Services.
• Impersonation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Commercial Use: Using the Services for any commercial purpose without our express written consent.

6. Intellectual Property

Our Content

All content on the website, including text, graphics, logos, images, AI models, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as generally permitted by the Services.

User Input

Any text, queries, or other data you input into the AI agent ("User Input") remains your property. However, by providing User Input, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Input for the purpose of operating, improving, and developing our Services, including training our AI models. This license extends to any content generated by the AI agent based on your User Input ("AI Output") for the purpose of improving the AI.

7. Disclaimer of Warranties

The Services are provided on an "as-is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. We do not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that our website or the servers that make it available are free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall geniustechsupportagent.online, its affiliates, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Indemnification

You agree to indemnify, defend, and hold harmless geniustechsupportagent.online, its affiliates, officers, directors, employees, consultants, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and costs) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms or your use of the Services.

10. Termination

We may terminate or suspend your access to all or part of the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination for any reason, your right to use the Services will immediately cease.

11. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Canada & The United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Canada & The United States to resolve any dispute or claim arising from these Terms or the Services.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms.